Should this happen it is important that you keep all of the original packaging and contact our customer service department within 5 days of receiving the item. We will do our best to accommodate your request, however if you request a change and your order has already shipped please refer to our Return Policy Procedures.ĭespite our very best efforts to prevent it, items are occasionally damaged during shipping. The best way to change or cancel an order is to email us at Please include “Change/Cancel Order” in the subject of the email. Palmer & Purchase does not ship internationally Unfortunately at this time we cannot ship to PO Boxes.Ģ – 7 business days after your order is processed Palmer & Purchase offers USPS ground shipping within the U.S.
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Orders may be delayed due to item availability or credit card verification issues. We are trying to fulfill every order within 3 business days. We will contact you via email if there are any issues with your order. If you prefer to ship back your package, please make sure it is within our returns policy. Please ship your return in your own packaging or materials provided by your local courier. If you no longer have the original packaging, it’s not a problem. If possible, please ship your return in its original packaging to protect it from damages during transit. For gift returns, visit /gifts and proceed with gift card return or exchange method of your choice. We are happy to report that we can now process your exchanges and gift returns online. For exchanges, visit and follow the directions to return your item and select another item from our site. we will refund your original form of payment less return shipping costs If you would like to return your online order at any of our store locations, we can accept any orders within our policy and process your refund in store.Įxchanges and returns for U.S.-based orders are $8. For exchanges, follow the steps outlined above and select your new item for exchange.
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RETURNS: To make a return please visit our Returns Center at and simply enter the email address associated with your purchase, or your order number and shipping zip code to initiate the return. All seasonal holiday items are final sale. Unless the return is a result of our error or damage in shipping, we do not credit original or return shipping costs. Purchases made in our retail location are exchange / store credit ONLY and must be made within 14 days from the date of purchase. All returned merchandise must be unworn, unused, with original tags and in original condition for a refund.
If for any reason you are not satisfied with your purchase we are happy to accept returns/ exchanges that are initiated within 14 days for regular price online purchases.
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